StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Common Decency Critique - Essay Example

Cite this document
Summary
The essay "Common Decency Critique" focuses on the critical analysis of the video case study Common Decency. Personal safety may have been threatened in the case wherein a disabled customer in a wheelchair could not get into the function room of Ballroom A…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER95.8% of users find it useful
Common Decency Critique
Read Text Preview

Extract of sample "Common Decency Critique"

The communication techniques used by the staff of the hotel, including those at the front desk and Ballroom A, were very courteous. Unfortunately, the general manager of the hotel was arrogant and disrespectful to the hotel guests. A potential conflict may be avoided if the general manager did not express his emotions about how frustrated he has become about persons with disabilities. Escalation of conflict from potential to actual may be prevented by considering how the client must feel that he could not attend the wedding because his wheelchair could not pass through the function room. A pleasing tone in communicating with the guests may also prevent the escalation of conflict.

One conflict involved the non-availability of a room for one hotel guest, despite her presentation of a confirmation number for a reservation that was made two weeks earlier. A solution to this problem would involve the immediate provision of a room for this particular guest and possibly an additional feature, such as a free dinner from the hotel’s dining room, free of charge. The other conflict involved the inability of a disabled guest to get into the function room of a wedding. A possible solution to this conflict would involve the movement of tables in the function room and assisting the guest in getting into the wedding reception.

The staff members of the hotel did not take full responsibility for resolving the conflicts because they called on the general manager for solutions to these problems. Conflicts could have been prevented if the front desk clerk provided a room for to the first hotel guest.  In the case of the wedding incident, the situation could have been improved if the hotel assistant took the responsibility of assisting the guest in getting through to the wedding reception without the help of the general manager.

Follow-up regarding the hotel reservation conflict would involve checking whether a room has indeed been assigned to the guest. Follow-through would then involve a phone call inquiry to the guest in her hotel room a few hours later and asking if she has already found everything else that she needs during her stay at the hotel. With regards to the wedding reception conflict, the follow-up would involve checking on the guest if he has ably found a way to get around the function room. Follow-through would then involve revisiting the guest and asking if he needed any additional assistance regarding his mobility around the function room and the hotel.

These complaints could be turned into opportunities to demonstrate high-quality customer service by providing immediate attention and assistance to the customers (Levin, 488). It should be understood that such conflicts may generate stress and confusion for hotel guests and thus providing assistance during these moments would not only benefit the clients but the hotel management and staff as well.

Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(Common Decency Essay Example | Topics and Well Written Essays - 500 words, n.d.)
Common Decency Essay Example | Topics and Well Written Essays - 500 words. https://studentshare.org/sociology/1523054-common-decency
(Common Decency Essay Example | Topics and Well Written Essays - 500 Words)
Common Decency Essay Example | Topics and Well Written Essays - 500 Words. https://studentshare.org/sociology/1523054-common-decency.
“Common Decency Essay Example | Topics and Well Written Essays - 500 Words”. https://studentshare.org/sociology/1523054-common-decency.
  • Cited: 0 times

CHECK THESE SAMPLES OF Common Decency Critique

Critique Based on American Judiciary Laws

The paper "critique Based on American Judiciary Laws" discusses that Justice Blackmun does not personally support the death sentence.... In fact, in his opinion, such a case provides excruciating agony to him.... He has distaste, antipathy, and abhorrence to capital punishment in all respects....
10 Pages (2500 words) Essay

What is Hegel's critique of Kant in Reason as Testing Laws Is Hegel fair to Kant

What is Hegel's critique of Kant in "Reason as Testing Laws” Is Hegel fair to Kant?... Before discussing Hegel's critique of Kant it would be useful to explain the ideas of Kant who expresses interest in the relationship between reason and experience.... Immanuel Kant's notion of practical reason has been profoundly criticised by Hegel....
7 Pages (1750 words) Essay

The Myth of Individual Opportunity

The idea of happening is especially harmful, observing Dalton's critique, as it affecting readers through inspiring them approachability of American Dream.... hile some may agree with Dalton, I believe that his critique relies on several false assumptions.... Third, the critique implies many false assumptions that can be disproved....
7 Pages (1750 words) Essay

Amearican Pop Cultures and Politics from 1940 to Present ( short questions)

Audiotopia is a music genre that contains message of idealistic reformer.... In this case, the music is very crucial as it conveys message intended to transform the world for a better place.... These types of music are basically composed to relay change sentiments and hence they.... ... ... As such they challenge some ills in the society such as racism and negative ethnicity and economic disparity....
4 Pages (1000 words) Essay

Critique of the Definitions of Terrorism

This essay "critique of the Definitions of Terrorism" focuses on the difficulty to arrive at a common definition of terrorism due to the differences in objectives of various departments and agencies that fight terrorism.... This paper will analyze some of the definitions of terrorism and provide a critique to the definitions in an attempt to ensure the definitions are in conformity with the current socio-economic changes and the dynamics in technological advancements....
4 Pages (1000 words) Essay

The Greater Freedom

Lack of questioning or critique of the government breeds corruption and other dubious deals whose burden and effects are borne by the citizens.... It is a common practice in all the democracies across the world as it is entrenched in most constitutions.... The current research "The Greater Freedom" will attempt to cover the following questions comprehensively: 'What is the best way to involve the citizens in governance issues?...
4 Pages (1000 words) Essay

The Greater Freedom

Lack of questioning or critique of the government breeds corruption and other dubious deals whose burden and effects are borne by the citizens.... This research will attempt to cover the following questions comprehensively: “What is the best way to involve the citizens in expressing their views on the efficiency of governance?...
4 Pages (1000 words) Essay

Literature, History and Politics in 20th Century China

The paper "Literature, History and Politics in 20th Century China" discusses that literature is a medium through which politics and history are narrated and formed.... Spence's work shows how various writers influenced the revolution and thus aestheticized the process.... ... ... ... The Chinese have risen to become a force to reckon with in the 21st century and are now the second-largest economy after the United States....
10 Pages (2500 words) Literature review
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us