StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Business Process Re-engineering: Implementation and Outcome - Essay Example

Cite this document
Summary
Business process re-engineering is an improvement of the current systems in place in an organization to better service the needs of the company, and more importantly the customer…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER93.1% of users find it useful
Business Process Re-engineering: Implementation and Outcome
Read Text Preview

Extract of sample "Business Process Re-engineering: Implementation and Outcome"

Business Process Re-engineering: Implementation and Outcome Business process re-engineering is an improvement of the current systems in place in an organization to better service the needs of the company, and more importantly the customer. Robson and Philip term it as a powerful tool to have in a world that is as ever changing as our own. The customer is at the front and heart of any business and therefore their needs have to be looked into in order to better satisfy them and thus promote any business (Robson and Philip 1).

My company deals with conducting market research for its customers. We recently reorganizes our whole system of coming up with questionnaires due to the fact there were too many questions per questionnaire and the right kind of information was not coming through. The questions on the questionnaire were reduced by half by merging different questions in order to lessen the time it took to complete the questionnaire and at the same time get the same if not more information. This drastic change in the handling of these questionnaires came about as a result of complaints by customers that the research ventures were taking longer than intended and that they were not bringing out the full purpose of the research.

There has been an addition of quality to our services and thus customer satisfaction. In the implementation of this strategy many employees were skeptical whether by shortening the questionnaires they would be retrenched but this redirected focus to other areas of the business. Our whole system of conducting research has changed and there is more orderliness and organization. There is also a greater feel of satisfaction as customers are no longer complaining. Works Cited Robson Mike, and Philip Ullah.

A Practical Guide to business process re-engineering. Hampshire: Gower publishing. 1996. Print.

Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Business Process Re-engineering: Implementation and Outcome Essay”, n.d.)
Retrieved from https://studentshare.org/other/1424080-business-process-re-engineering-implementation-and-outcome
(Business Process Re-Engineering: Implementation and Outcome Essay)
https://studentshare.org/other/1424080-business-process-re-engineering-implementation-and-outcome.
“Business Process Re-Engineering: Implementation and Outcome Essay”, n.d. https://studentshare.org/other/1424080-business-process-re-engineering-implementation-and-outcome.
  • Cited: 0 times

CHECK THESE SAMPLES OF Business Process Re-engineering: Implementation and Outcome

Re-engineering mngement

Wht mkes business process re-engineering rdicl is tht it ims t the totl rethinking nd redesign of orgniztions long process, not functionl lines.... n her messge, in order to justify the positive effects of business process re-engineering, provides n exmple of Fingerhut compny tht hd such good strtegy to promote Internet sles tht in the end two orgniztions were combined into one compny.... n the messge it is mentioned the ppernce of the concept of business process re-engineering long time go....
2 Pages (500 words) Essay

Key Generic Factors that can Impact on Successful Implementation of Business Process Reengineering

The factors that impact a successful Business Process Reengineering (BPR) fall into the categories of implementation and environmental.... The paper presents the key generic factors that can impact on the successful implementation of business process reengineering.... Reengineering the business process is a relatively new concept that has had some measure of success.... hellip; Reengineering business process (BPR) is more conducive to large scale, radical change....
8 Pages (2000 words) Literature review

Reengineering business process

The pre-implementation factors which have been observed as critical success factors are bifurcated into three stages, namely pre-implementation, implementation and post-implementation.... To overcome these shortcomings and survive in the industry, the company decided to re-engineer the global supply chain namely PRIDE project (process re-engineering through Information Delivery Excellence).... As a part of the re-engineering programme, implementation SAP/R3 is a critical endeavour to become a truly global company (Scott and Vessey, 2002)....
14 Pages (3500 words) Case Study

Re-engineering management

Whаt mаkes business process re-engineering rаdicаl is thаt it аims аt the totаl rethinking аnd redesign of orgаnizаtions аlong process, not functionаl lines.... n her messаge, in order to justify the positive effects of business process re-engineering, provides аn exаmple of Fingerhut compаny thаt hаd such а good strаtegy to promote Internet sаles thаt in the end two orgаnizаtions were combined into one compаny.... n the messаge it is mentioned the аppeаrаnce of the concept of business process re-engineering а long time аgo....
2 Pages (500 words) Essay

Business Process Reengineering

The paper "business process Reengineering " discusses that business process Reengineering is not a new concept, however, with increasing complexities of the business and rigid ways of conducting business required that the organizations must look for changing the way they performed various processes.... The importance of the human dimension in the overall success of the process as such therefore is critical and requires an in-depth analysis as to how this can be utilized for achieving high success change within the organization....
8 Pages (2000 words) Coursework

BPR - What does it means to organization who are underperforming

Modelling techniques for business process re-engineering and benchmarking.... et Universal Buy in – In order to reduce employee's resistance to change proper education should have been provided to them regarding the implementation and the benefits from it.... The top management had invested millions of dollars in ERP implementation and wanted results at any cost; regardless what the business felt.... As the firm is already underperforming so finding benchmarks will not 25th September BPR-It's meaning for underperforming Organizations According to Davenport (1990) a business process may be defined as a set of logically related tasks whose performance leads to a desired outcome....
2 Pages (500 words) Assignment

Feasibility of Implementing Business Process Reengineering in Saudi Arabias Small and Medium Enterprises

This paper " Feasibility of Implementing business process Reengineering in Saudi Arabia's Small and Medium Enterprises" focuses on the fact that as part of globalization, Saudi Arabia is facing difficult challenges with regards to the trading of products and services worldwide.... (Saudi Arabia's Five-Year Development Plans, 2005)  SMEs do not only provide local people with employment opportunities; these small enterprises also play an important role in business diversification....
9 Pages (2250 words) Research Proposal

Business Process Reengineering

In the article “business process Reengineering” the author commented that reengineering actually consists of getting down to the business of doing business.... The process, of course, can and should lead to significant reductions in expenses.... Reengineering, therefore, demands a team approach to problem-solving with the focus on customer needs, ignoring internal politics and the team should include a mix of insiders, who know how the current process works, and outsiders, either from another department or from outside the bank....
12 Pages (3000 words) Article
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us