StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Managing Operations - Assignment Example

Cite this document
Summary
The paper 'Managing Operations' states that in the hospitality industry, employees are of high importance if a business organization has to do well. This is because of the rate at which customers interact with customers and the fact that there are many services that are always provided in this industry…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER95.4% of users find it useful
Managing Operations
Read Text Preview

Extract of sample "Managing Operations"

MANAGING OPERATIONS By Location Managing Operations In the hospitality industry, employees are of high importance if a business organization has to do well. This is because of the rate at which customers interact with customers and the fact that there are many services that are always provided in this industry. This implies that it is very important for a hotel to make sure that the performance of their employees is of the expected standards. Failure enhance performance standards a hotel faces the risk of losing many of their customers (Tsui& Lai 2009, p. 155). In order to make sure that the performance of their employees are of the expected standard, Hotels use Richey international to spy on them. Such spying involves random assessors who come as regular guests much with the main aim of checking on more than 50 standards of performance. Observation might be considered as a tough measure by most of the employees thus leading to unsettlement. Knowing that one can be under observation at any time does not necessarily help in improving an employee’s performance (Kaufman 2014, p. 217). Some of the employees might find themselves trying to make sure that nothing they do give a bad impression to the observers. Since they never know when the observers are coming they will work under the pressure of wanting to make sure that everything they do is perfect. Sometimes this kind of pressure is not positive because it might interfere with the employees psychologically, because they have to always try too hard to be impressive instead of being at their best always (Howard, p. 2006). Even if most of them would want to be at their best all the time, this kind of pressure can only yield negative results. In an environment that employees know that they might be under observation at any time, there is the likeliness of rigidity among the customers. This is because they will want to stick to the formal guideline even in a situation that logics might say otherwise. This means that the operation will lack flexibility (Bach & Edwards 2013, p. 219). Employees will never want to chip in and help out in areas that might need their attention because of the fear that this might be translated as an act of neglect to their specific responsibilities. This kind of operation might also interfere with the productivity of employee because being spied on does not motivate (Searle 2011, p. 206). Lack of motivation will also mean that the performance of employees at the hotel will lack passion and it will turn to a place where every employee works with the aim of pleasing the assessors. This might be said to be a positive way of making sure that every employee in a hotel acts responsible, but lack of trust might be the beginning of employee exodus (Mathis & Jackson 2009, p. 111). In such an environment no employee, even the most skilled and experienced ones will readily resign immediately they find offers from hotels with less harsh observation programs. There are a number of ethical dilemmas that can arise from using this method of employee observation. For instance, in this process employee might lose the trust that they had towards the management (Stanton & Stam 2006, p. 211). The fact that assessors might use tapes and photos to ascertain the quality of services with the knowledge might lead to some questions rising from the employees. Workers also deserve some sort of privacy that is usually invaded if their employers spy on them (Price 2011, p. 223). By spying on their employees, employers openly show their lack of trust in them. This means that they will even lose the trust of the trustworthy employees that they have. When employees know that they are being spied on they might tend to be less committed and also loses morale. Spying might show that the management does not believe in their capacity and integrity, which will end up interfering with their level of commitment even if they were highly committed before(Phillips & Gully 2013, p. 156). A company that exposes their employees to such a working environment should be ready for high rates of turnover because most of their employees will always be hoping for a better working environment (Neider&Schriesheim 2003, P. 201). In a market where there is a shortage of qualified personnel this might be very catastrophic. Such a working environment will also make it hard for the hotel to keep hold of their most experienced and skilled employees. Employees need to be empowered in order for them to be at their highest level of productivity (Noe 2013, p. 167). With such a spying system, the employees at the hotel will loss the autonomy that they had regarding decision making especial when they have to make such decisions fast during emergencies. Apart from spying there are other approaches that the hotel can use to make sure that they improve the productivity of their employees (Sonnentag 2002, p. 177). For instance they could decide to use peer evaluation. This will help them in making sure that employees are able to evaluate themselves thus making it easier for the organization to involve their employees in the process (Deckop 2006, P. 221). This process will not lead to lack of trust between employees and the management because the evaluation is done by the employees themselves The hotel could also consider using more frequent and development programs. These programs are effective in improving employees in certain areas that they have shown weakness (Krausert 2009, p. 187). This is an approach that might be slightly costly, but has proved to be important for both employers and employees because it enable employees to enhance the skills and experience of their employees (Armstrong & Armstrong 2012, p. 152). This approach also enhances job satisfaction, making sure that employers are able to retain their most skilled and experienced employees. Some training techniques such as mentorship can also enhance teamwork in an organization. The hotel can also consider applying performance measurement to know how the performance of individual employee’s rate and what can be done to improve the performance. On technique that can be used in this case is benchmarking employees against other employees and leaders in the industry. This will help in identifying the gap that is there between an individual employee and industry leaders. They can also some up with a program through which they can get feedback from customers concerning the employees. Since customers are the people who have daily experiences with employees, they are in a better position to communicate their satisfactions and dissatisfactions. Bibliography Armstrong, M & Armstrong, M 2012, Armstrongs handbook of human resource management practice, Kogan Page, London. Bach, S & Edwards, MR 2013, Managing human resources: human resource management in transition, N.J., Wiley, Hoboken. Deckop, JR 2006, Human resource management ethics, Information Age Pub.Inc, Greenwich, CT. Howard, G 2006, Vetting and monitoring employees: a guide for HR practitioners, Gower, Aldershot, Hants, England. Kaufman, BE 2014,The development of human resource management across nations unity and diversity. Krausert, A 2009, Performance management for different employee groups a contribution to employment systems theory, Physica-Verlag, Berlin. Mathis, RL & Jackson, JH 2009, Human resource management essential perspectives, South-Western Cengage Learning, Australia. Neider, LL &Schriesheim, C 2003, New directions in human resource management,Information Age Publ, Greenwich. Noe, RA 2013, Fundamentals of human resource management, McGraw-Hill/Irwin, New York, NY. Phillips, JM & Gully, SM 2013, Human resource management, South-Western Centage Learning, Mason, Ohio. Price, A 2011, Human resource management,Cengage Learning EMEA, Andover. Searle, R 2011,Trust and human resource management,Edward Elgar, Cheltenham, UK. Sonnentag, S 2002, Psychological management of individual performance,Wiley, Chichester. Stanton, JM &Stam, KR 2006, The visible employee: using workplace monitoring and surveillance to protect information assets- without compromising employee privacy or trust, CyberAge Books, Medford, N.J. Tsui, APY & Lai, KT 2009,Professional practices of human resource management in Hong Kong: linking HRM to organizational success,Hong Kong University Press, Aberdeen, Hong Kong. Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“(Managing Operations) Executive Summary: TQM - Spying at Richey Assignment”, n.d.)
Retrieved from https://studentshare.org/management/1680287-managing-operations-executive-summary-tqm-spying-at-richey
((Managing Operations) Executive Summary: TQM - Spying at Richey Assignment)
https://studentshare.org/management/1680287-managing-operations-executive-summary-tqm-spying-at-richey.
“(Managing Operations) Executive Summary: TQM - Spying at Richey Assignment”, n.d. https://studentshare.org/management/1680287-managing-operations-executive-summary-tqm-spying-at-richey.
  • Cited: 0 times

CHECK THESE SAMPLES OF Managing Operations

Arnold Palmer Hospital: Managing Operations

In fact, health care providers across the world have been exerting efforts to improve their operations and management in order to meet their patients' expectation and satisfaction.... To improve their operations such admissions, inventory, food service delivery, billing, vacated room turnaround time, the APH may need to adopt the Kaizen and Six Sigma model.... managing the quality of service is always a challenge among hospital or health care organizations as traditional and prevailing practices often impede or threaten adoption of new or untested systems that may prove to be worthwhile....
13 Pages (3250 words) Essay

Managing Operations and Finance

The company operations have been highly successful in the past many years and it portrays sound and stable financial outlook.... The initial section of the page discusses the key operations of the company and under what conditions it is operating in the UK market.... The primary reason to conduct a ratio analysis is to quantify the results of the operations of a company and compare them with that of the prior year(s) in order to assess different aspects of the financial feasibility....
10 Pages (2500 words) Essay

Managing Operations and Information Nowadays

Managing Operations AND INFORMATION By Name Date Table of Contents Table of Contents 2 Executive Summary 3 Introduction 3 Discussion 4 Question Number 1: 4 Question Number 2: 6 Question Number 3: 8 Question Number 4: 9 Question Number 5: 11 References 12 Executive Summary At the present, information technology is playing an important role in all the fields of life.... This report will discuss the sharing process of this information among different business operations....
9 Pages (2250 words) Essay

Managing Operations - HSBC Bank (UK)

Today UK has the biggest share of its operations with over 55,000 employees serving the bank customers.... he value that is added by both operations management and operations strategy is fundamental to any organization.... are all operations activities and their management is central to the successful provisioning of goods and services.... utstanding customer service Effective and efficient operations Strong capital and liquidity Conservative lending policy Strict expense disciplineMorality in dealingsHSBC says, "We aim to combine quality investment performance, first class service and value-for-money products1....
5 Pages (1250 words) Essay

The Product Service System

This concept is of the essence in that the decisions made herein have monumental effects on the cost of production of a company, efficiency in… Product servitisation refers to the stratagem of value creation through the addition of services to products or rather, instilling a service in the place of a product....
6 Pages (1500 words) Essay

Managing Operations and the Supply Chain

In the paper “Managing Operations and the Supply Chain,” the author looks at the importance of supply chain management for the quality competitiveness of industrial and services enterprises, which has been demonstrated by a number of researchers.... hellip; The author states that in quality improvement teams, employees from the same department, division, or team of the organization brainstorm to identify a list of problems to resolve....
6 Pages (1500 words) Assignment

Managing Operations at IKEA

This paper "Managing Operations at IKEA" focuses on the fact that IKEA is the abbreviation of Ingvar Kamprad Elmtaryd Agunnaryd and the company was founded by Ingvar Kamprad in Almhult, Sweden by in 1943.... The objective of this report is to see how an organization approaches operations management....
17 Pages (4250 words) Report

Managing Operations: Theory and Practice

The main functions of a manager include organizing, planning, controlling, and leading....
3 Pages (750 words) Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us